IT Specialist Role Description
Organization Overview:
For over 32 years, Helping Link/Một Dấu Nối has helped many Vietnamese integrate into American society through our ESL, computer, and citizenship programs as well as information and referral services. The challenges of moving to a new continent and learning a new culture are immense, at times overwhelming. Helping Link is here to pay forward the help many of us received so that families remain intergenerational, connected, and united. This source of support and knowledge in a safe environment allowed many of Helping Link’s clients to successfully achieve their goals to improve their English skills, become U.S. citizens, and find opportunities to grow and thrive.
We seek caring community members and professionals in search of culturally enriching relationships, passionate about creating space for mutual exchange and engagement. Join Us!
Responsibilities:
Helping Link is looking for an Information Technology (IT) Support Specialist to support day-to-day operations of Helping Link’s technology resources. The IT Specialist will be responsible for all aspects of computer set-up, installation, troubleshooting, routine maintenance, system upgrades, and security patching. The IT Specialist will also be involved in configuring, supporting and troubleshooting local network issues, printer (local and network), audio/video equipment, and auxiliary devices such as tablets, PDAs, and smartphones.
Requirements:
Experience working with Microsoft/Apple operating systems and devices
Knowledge of troubleshooting both hardware and software issues, Windows OS patching, driver updates.
Familiarity with basic networking concepts (LAN/Wireless connectivity, DNS, DHCP, etc.)
Experience creating and managing Active Directory objects
Ability to relay technical information to non-technical audience
Provide input on budgetary items and requests for enhancing the IT systems and platforms.
Benefits:
Build experience in IT for a non-profit organization
Make a significant impact within Helping Link/Một Dấu Nối’s system functions, client computer usage, and volunteer organization
All volunteer positions are available only for those in the local Puget Sound area of Washington.
