PURPOSE OF THE POSITION
Provide excellent customer service to museum patrons including checking coats, bags, and packages, while providing accurate information on museum facilities and current exhibitions.
DEPARTMENT/LOCATION
Visitor Experience/SAM downtown
TIME COMMITMENT
Minimum of two 3.5 hour shifts per month of a minimum six month period, no set schedule
DUTIES AND RESPONSIBILITIES
- Greet and welcome visitors
- Check coats and bags in a safe, efficient manner
- Provide wheelchairs, strollers, and visual aids to museum patrons as needed
- Answer questions and direct visitors through the museum
- Provide accurate information about museum facilities, programs and exhibitions
- Educate visitors about museum environment and etiquette
- Work cooperatively with on-site SAM staff and other front-line volunteers
- Refer maintenance, safety or security concerns to appropriate staff as needed
QUALIFICATIONS AND SKILLS
- Ability to provide excellent customer service to all museum visitors
- Ability to communicate professionally and effectively to visitors, staff and volunteers
- Must be able to commit to a regular volunteer schedule (3.5 hour shifts 2-4 times per month for six months)
- Ability to ask for help and accept supervision and evaluation of your work
- Abide by the Standards for Museum Volunteers as outlined in the SAM Volunteers Association (SAMVA) Handbook
TRAINING PROVIDED
- Training sessions about the museum, safety and security procedures, customer service, etc. are required and provided by the museum
- General SAMVA orientation provided by the Volunteer Programs Department
- Participation in SAMVA Exhibition Information Training Sessions is required and provided by the museum
- Participation in other continuing education sessions, study groups, book clubs, field trips, and administrative meetings are available to all SAM volunteers.
