Volunteer Customer Service Representative
Washington West African Center (WAWAC)
The Washington West African Center is seeking a compassionate and reliable Volunteer Customer Service Representative to support our growing community programs. As more families reach out for help with housing, immigration support, cultural programs, and social services, we need a dedicated volunteer to manage incoming calls and ensure every community member receives timely, respectful assistance.
About the Role
The Customer Service Volunteer will serve as the first point of contact for callers seeking information or support. You will help community members navigate our services, route calls to the right departments, and ensure that every person who contacts us feels welcomed and heard. This role is essential to strengthening our responsiveness and improving access to resources for West African families across Snohomish County.
Responsibilities
Answer and manage incoming calls with professionalism and warmth
Listen to callers’ needs and direct them to the appropriate staff or program
Provide basic information about WAWAC services, events, and resources
Take accurate messages and ensure follow‑up when needed
Maintain confidentiality and handle sensitive information with care
Track call volume and common questions to support service improvements
Assist with light administrative or communication tasks as needed
Ideal Candidate
You’ll thrive in this role if you:
Enjoy helping people and offering excellent customer service
Communicate clearly, patiently, and respectfully
Are comfortable managing phone calls and multiple inquiries
Are organized, reliable, and detail‑oriented
Value cultural sensitivity and community‑centered work
Have an interest in social services, cultural programs, or nonprofit support
Training & Support
Volunteers receive:
Orientation and training on WAWAC programs and services
Guidance from leadership and administrative staff
Access to scripts, FAQs, and communication tools
Ongoing support to ensure confidence in handling calls
Impact
Your service ensures that every caller—whether seeking help, information, or connection—feels supported and guided. By managing incoming calls, you help our team focus on delivering essential programs that uplift West African families and strengthen community wellbeing.
How to Apply
Email info@wawaac.org or call 425‑758‑3269 to express interest.
Join us in helping our community feel heard, supported, and connected.
