Primarily we need someone to answer phones and take messages from time to time, however, the Volunteer may be asked to help with other small tasks. This is not a physically taxing position; it mostly centers around communications work for our housing team. You are free to work on your own things when there is downtime. This volunteer should also note that we serve a high number of Somali and East African people, so language barriers are a part of the package. Members of our Housing team speak Somali and Arabic, so the calls would simply be passed along to whoever can manage them.
Estimated Time Commitment: Mostly mornings and afternoons, as many hours as the volunteer can commit to. Would prefer 2-4 hours a week.
All Volunteers must submit to and pass a background check.
Office Hours:
- 9 a.m. - 5 p.m.
Duties & Responsibilities:
Varies depending on what is needed; however, responsibilities would generally include:
- Answering phones
- Connecting clients to their case managers
- Relaying messages to the housing team
- Delivering client satisfaction
- Writing notes
- Organization of relevant materials
Skills:
- Excellent written and verbal communication
- Telecommunications
- Good customer service
- Time Management
- Self-motivated
- Attention to detail
- Data Collection
- Ability to organize
- Efficiency
Benefits:
- Training and orientation.
- Professional experience running a social media account for a nonprofit organization and writing copy and generating other creative content.
- Flexible and self-directed schedule.
- Preferential hiring.
- Opportunity to fulfill volunteer hours remotely.
- Practice Interviews.
- Recommendation letters and references.
- Networking opportunities at SYFC events and meetings.
- Opportunity to shadow someone in the organization to develop skills.
